Shipping policy

Delivery of Orders
Processing & Dispatch

We will do our best to pack and dispatch orders as soon as possible, some orders could take up to 48 hours for packing and dispatching. Customers will receive packing and dispatch notifications.

Cut-off time for orders is 10:00am, any orders placed after 10:00am will get registered in te system on the following business day.

Delivery Conditions

Deliveries occur Monday–Friday, 9:00 am–5:00 pm.

Delivery is to the nearest accessible point (e.g., curbside) based on site access and vehicle restrictions.

Pallet jack access is not guaranteed. Tailgate, forklift, or crane truck deliveries may be used depending on the order.

Customer Responsibilities

The Customer must:

  • Ensure safe and accessible delivery conditions

  • Notify the Seller of special access conditions beforehand

  • Have an authorised person onsite to receive the order

If delivery cannot be completed due to Customer-related issues, re-delivery fees or storage fees may apply.

Delivery Dates

Delivery dates and times are estimates only.

The Seller is not liable for:

  • Delays from transport companies

  • Project delays or installer fees

  • Any indirect loss caused by late delivery

Customer Pickup

For warehouse pickups, Customers (or their couriers) must inspect Goods before leaving.

Once Goods leave the warehouse, the Seller is not responsible for any damages.